Spa Etiquette

We highly recommend guests to book in advance to secure your preferred reservation time and date. All appointments must be guaranteed with a valid credit card. A 24 hour cancellation policy applies or the full service fee will be charged.

A mandatory online Health Questionnaire must be filled prior to the commencement of your spa experience.

We recommend that you arrive 60 minutes prior to your treatment so you can enjoy your spa journey starting in the Aqua Retreat. Late appointments will result in a shorter treatment time.

Crown Spa promotes an environment of tranquility and relaxation. In respect of the environment and the experience of others, you are asked to refrain from using your mobile phone within Crown Spa.

Crown Spa is not liable for any lost property. You are requested to use the locker provided to hold your valuables and belongings and remove them when departing Crown Spa.

Robes and slippers have been provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.

The Aqua Retreat areas are designated male and female areas. No children under the age of 16 are permitted. These areas are a shared space with other guests and staff; we ask that you wear swim wear or robes and towels provided when moving around these areas.

Aqua Retreat facilities are not available to salon service bookings.

Complimentary four hour valet parking is included with all one hour or more treatments excluding in-house guests.