The health and safety of our employees and patrons is our priority. With this in mind, Crown has developed a number of extraordinary measures to support a COVID-19 safe workplace and environment for employees and patrons:

Physical distancing: Restaurant tables, bars and other physical layouts (including workspaces) are arranged to ensure appropriate distancing.  All hotels and food and beverage outlets comply with government mandated occupancy limits.  Queuing areas are clearly marked for appropriate physical distancing.  

Face mask usage: All guests, patrons and employees of Crown are required to wear a fitted face mask in line with Victorian government mandates while on property, unless a medical exemption applies

Cleaning Protocols: Enhanced cleaning protocols have been implemented at increased frequencies across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas, using products and processes in accordance with SafeWork Australia guidelines. 

Hand Sanitisation:  Crown recognises that frequent hand hygiene is one of the most effective ways to prevent infection with COVID-19. Employees will be educated as to appropriate hand hygiene practices Hand sanitiser dispensers are placed at key patron and employee entrances, carparks and high contact areas.  It is mandatory for patrons to use hand sanitiser upon entry to restaurants and when approaching hotel reception counters.

Personal Protective Equipment (PPE): PPE, including masks, shields and gloves will be made available to staff and shall be worn according to specific roles and job requirements. The wearing of face masks at work is voluntary, unless made mandatory in line with the Victorian Government directions. Training on the use and disposal of PPE will be provided.

 

The Guest Journey

Prior to Arrival

Crown’s hygiene and Physical distancing protocols will be prominently displayed on Crown’s websites and in its mobile application. Guests will be advised of increased safety protocols at time of restaurant or hotel reservation.

Guest Arrival

Guests will be greeted at Reception and asked to use hand sanitiser. All guests, patrons are required to wear a fitted face mask in line with Victorian government mandates while on property, unless a medical exemption applies.  Appropriate signage will also be prominently displayed outlining proper PPE usage and current physical distancing practices in use throughout the spa.

Physical Distancing

Crown Spa will introduce appropriate physical distancing measures that will meet or exceed state and local health authority guidelines.

• Total occupancy of indoor spaces will be limited to any appropriate density quotient as advised by local health authorities.
• Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes but is not limited to Reception and Concierge counters, lift lobbies, coffee shops, F&B outlets and taxi lines.
• Change Rooms and Wet Areas: Closed at this time
• Pools: Closed at this time
• Gym: Closed at this time

Cleaning Products and Protocols

Enhanced cleaning protocols have been implemented at increased frequencies across all areas of Crown Spa with an emphasis on high contact surfaces and frequently used areas, using products and processes in accordance with SafeWork Australia guidelines. 

Public Spaces and Communal Areas

The frequency of cleaning and sanitising will be increased in all public spaces with an emphasis on high-touch and frequently used areas including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, bathrooms (particularly handles, taps and soap dispensers), room keys and locks, ATMs, escalator and stair handrails, gym equipment, dining surfaces and seating areas. These areas will be cleaned at least twice each day and when visibly soiled.

Treatment Rooms

Industry leading cleaning and sanitising protocols are used to clean treatment rooms, with particular attention paid to high-touch items and all equipment used in treatment delivery.

Hair Salons

Industry leading cleaning and sanitising protocols are used to clean hair salons, Equipment sterilisers also available for all treatment service equipment i.e. scissors, manicure implements.

Laundry

All linen, towelling and laundry will be changed after each treatment and continue to be washed at a high temperature and in accordance with health authority guidelines.

Room Recovery Protocol
In the event of presumptive case of COVID-19 the treatment room will be removed from service and quarantined. The treatment room will not be returned to service for at least 48 hours and until case has been confirmed or cleared. In the event of a positive case, the treatment room will only be returned to service after undergoing an enhanced sanitisation protocol by a licensed third-party expert and approved by local health authorities.